ClickCease
case study
Insurance

GLOBAL INSURANCE FIRM INCREASES CLIENT SCREENING CAPACITY SEVEN-FOLD

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Summary

This global insurance brokerage and multinational professional services firm hasa presence in more than 140 countries and serves a range of industries including financial services, manufacturing, technology, and healthcare. Although it operates ina traditionally low-risk industry, renewed growth in assets under management, M&A activity, and continued business growth created a need for a more efficient and real-time client screening system to ensure financial crime compliance.

“Napier AI has revolutionised our client screening, increasing capacity sevenfold to 25,000 names per minute and streamlining compliance across France and Spain jurisdictions. Napier AI’s tailored solutions, seamless scalability, and automated reporting have significantly enhanced our efficiency and precision, making them an invaluable partner in financial crime compliance.”

Senior Compliance Leader
GLOBAL INSURANCE BROKERAGE

Challenge

The organisation identified an opportunity tosignificantly enhance its client screening processes across its France and Spain operations to better align with evolving business needs and regulatory requirements. Continued growth highlighted the need for an end-to-end compliance solution that would eliminate silos and integrate know-your-customer (KYC) and broader compliance processes.

The organisation partnered with Napier AI to reduce financial crime compliance risk during real-time customer onboarding. The project integrated politically exposed persons (PEPs) data from an external provider, ensuring high-quality data while meeting stringent regulatory requirements across the France and Spain jurisdictions. With a strong focus on teamwork, the organisation invests in tools that enable innovation and drive operational efficiency. Through the implementation of Napier AI’s financial crime compliance solution, the organisation aimed to enhance efficiency, improve compliance accuracy, and build a scalable foundation to support future growth.

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Solution

Napier AI delivered a customised client screening solution for the organisation’s France jurisdiction, dramatically enhancing performance and operational efficiency. Processing speeds increased to 25,000 names per minute at the time the solution went live.

The platform features a no-code sandbox for seamless rule configurations and scenario adjustments. The sandbox environment enables compliance analysts to test their rules before making changes live to production, while also acting as a repository with a complete audit trail. The task-level audit trail supports advanced, automated regulatory and internal reporting.

Following this, the organisation delivered financial crime compliance transformation in its operations in Spain. The legacy system, coupled with a proliferation of jurisdiction-specific regulatory requirements and processes across entities, presented a significant compliance challenge. It required careful calibration of rules and strategies to align with the unique demands and risk levels of the jurisdiction.

Once operational, the Spanish operation of the insurance firm successfully screened 3 million names overnight, generating 200 manual reviews for further analysis. Regular workshops conducted by the Napier AI professional services team ensured the solution was continuously optimised for enhanced performance

Results

✓ Sevenfold improvement of client screening performance
Napier AI boosted the organisation’s client screening capacity from 3,000 names per minute to 25,000 names per minute at go-live. This significant improvement ensures the organisation can efficiently handle growing volumes and meet increasing demands with ease as the business scales. Following the success in France, the solution was implemented at the Spanish arm, where it enabled the screening of 3 million names overnight. The process generated only 200 manual investigations per day, showcasing the solution’s precision and efficiency in handling large-scale operations..
✓ Automated regulatory reporting
80% of the required information for regulatory reporting is now automatically compiled, simplifying internal reporting and auditing. This automation helps reduce the time involved in compiling suspicious activity reports, with encrypted form-building providing complete assurance against tipping-off, and auto-collation which accelerates the process.
✓ Multi-org deployment of financial crime compliance
As a global organisation operating in different jurisdictions, the organisation manages its financial crime compliance with the NextGen multi-org deployment of Napier AI Client Screening. This allows centralised controls, while also ensuring compliance in each of the jurisdiction’s risk levels and regulatory requirements. The multi- org deployment builds upon system security as a priority, removing technological and operational risk by giving organisations full control to designate permissions, access data, and manage workflows within its business units. Common reporting establishes a standard that simplifies administration and reduces complexity, bringing down Total Cost of Ownership (TCO).